Refund policy
Return and Refund Policy
Digital Products - No Refunds After Download
All products sold by Improve By Learning are digital products delivered via email with a download link immediately after purchase. Due to the nature of digital products, we do not offer refunds once you have accessed or downloaded the product using the link provided in your email.
By completing your purchase, you acknowledge that you are purchasing a digital product that will be immediately available to you via email, and you waive your right to a refund once the download link has been accessed.
Faulty or Defective Products
If you receive a faulty or defective digital product (corrupted files, missing content, or technical issues that prevent you from accessing the product), please contact us at cs@improvebylearning.com within 14 days of purchase. We will:
- Investigate the issue
- Resend the product or provide a replacement download link
- Issue a refund if we cannot resolve the technical issue
EU/UK Consumer Rights
For customers in the European Union and United Kingdom: By purchasing our digital products, you expressly agree to immediate delivery via email and acknowledge that you lose your right of withdrawal once you have accessed the download link provided. This is in accordance with the Consumer Contracts Regulations 2013 (UK) and the Consumer Rights Directive 2011/83/EU (EU).
Before Download
If you have not yet accessed or downloaded the product and wish to cancel your order, please contact us at [your email address] within 14 days of purchase. We will assess your request on a case-by-case basis.
Exceptions
We reserve the right to issue refunds at our discretion in exceptional circumstances.
Contact Us
If you have any questions about our refund policy or believe you have received a faulty product, please contact us at cs@improvebylearning.com